The lush growth of e-commerce has empowered customers to witness a whole new online experience. Harnessing this, the public sector is slowly reinventing and digitizing through omni solutions. The public-sector domain has been digitalizing modes their solutions easily manageable by a diverse team. Our team helped one of the Illinois oldest state agencies to completely revamp their digital platform and connect better with the community, key stakeholder and common citizens. We helped in digitizing their record which enabled lower costs, higher efficiency and increased security modes.