Having an e-commerce website is all about customers. Yes, Customer is King!
As a customer we might have come across this scenario where after submitting the order we may want to cancel it. As a customer we generally do not get that option in e-commerce websites as most of the e-commerce owners do not give that option.
The entire e-commerce fraternity is moving towards customer satisfaction and e-commerce owners are looking to improve their services every day to get a competitive edge.
One of the features that would provide a competitive edge is to provide an order cancellation feature to the customers. Customers can cancel the order if the order status is ‘Pending’.
We (Commerce bees) have developed an open source module/extension for cancelling orders from “My account” page which will give the option for the user to cancel their order from ‘My account’ section.
This extension is available for both Magento 1.x and Magento 2.0 versions.
Notification will be displayed to the user for each order in the account page whether the order cancellation is possible or not based on the status of order.
Once the extension is installed via Magento Connect Manager, you can find the detailed documentation in the Magento root with the name
Order can be cancelled by the user from “My account” section under my order tab.
• Order cancellation is possible only for the pending order status.
• Once order status moved from pending to any other status it will show that order cancellation is not available.
• Notification will show to the user in ‘My order’ page.
• No other configuration is needed.
Frontend appearance (under myaccount page myorder tab):
Backend configuration for disabling the module: